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Q & A

Have Questions? Need Answers?

How often will I receive a water bill?
The Village bills for water and refuse (garbage) every other month.
Beginning after May 1, each residence will be subject to a minimum charge of $36.00 per billing cycle for refuse and a miniumum charge of $42.50 per billing cycle for water.  Any water usage over 10,000 gallons during the two month cycle will be billed at a rate of $4.25 per thousand gallons.  Residents can expect to be billed a minimum $78.50 for each billing cycle.

How do I get a garbage can?
Please call the Village during normal business hours and provide name, address, ownership information, closing date and move-in date for your residence.  Village staff will notify the disposal company and you should receive your can (with recycle bin) within 2-4 weeks.
Residents in Terra Springs and Remington Pointe will have refuse picked up on Wednesday.  Residents in Symphony Meadows, Lancaster Falls and Autumn Grove will have refuse picked up Friday.
Place your cans out the night before your scheduled pick up day, as the disposal company will come through very early in the morning.  If, for any reason, your garbage is not picked up please contact Village Hall as soon as possible.  Village staff will make every effort to try to get your garbage picked up that same day.

Where is Village Hall?
The Village of Volo's new Village Hall is located at 500 S. Fish Lake Road, at the intersection of Highway 60 and Fish Lake Road.

Who do I contact with questions regarding permits?
Independent Inspections, Ltd.
For permit and code questions and answers
Phone: 800-422-5220
Fax: 800-422-9680

500 S. Fish Lake Road, Volo, IL 60073