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Q & A

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RATE CHANGE EFFECTIVE MAY 1, 2013

Refuse (garbage pick up) rate  - will go from $20.50 to $21.00.  Please contact the Village during regular business hours with any questions.

The water rate will go from $5.00 per 1,000 gallons to $5.50 per 1,000 gallons.  The minimum charge will go from $50.00 per billing cycle to $55.00 for water in addition to the refuse rate above. 

Regular bills will show a minimum charge, after May 1 of $97.00 ($55 for Water, $42.00 for refuse).

How often will I receive a water bill?
The Village bills for water and refuse (garbage) every other month.
As of May 1, 2013, each residence will be subject to a monthly charge of $21.00 for refuse (garbage pickup) and a miniumum charge of $55.00 per billing cycle for water.  Any water usage over 10,000 gallons uring the two month cycle will be billed at a rate of $5.50 per thousand gallons.  The due date for each cycle is located on the left hand side of the card, above the box with the account number.

How do I get a garbage can?
Please call the Village during normal business hours and provide name, address, ownership information, closing date and move-in date for your residence.  Village staff will notify the disposal company and you should receive your can and recycle cart within 2-4 weeks.
All subdivisions will have their garbage picked up on MondayPlace your cans out the night before the pick up day, as the disposal company will come through very early in the morning.  If, for any reason, your garbage is not picked up please contact Village Hall as soon as possible.  Village staff will make every effort to try to get your garbage picked up that same day.
The following holidays are observed: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day and Christmas Day.  If the holiday falls on a Sunday, Monday will be an off day with service delayed one day the remainder of the week.
For information on materials acceptable for recycling visit Groot's website: www.groot.com/waste-management-chicago/what-to-recycle

Where is Village Hall?
The Village of Volo Village Hall is located at 500 S. Fish Lake Road, at the intersection of Highway 60 and Fish Lake Road.

Who do I contact with questions regarding permits?
Independent Inspections, Ltd.
For permit and code questions and answers
Phone: 800-422-5220
Fax: 800-422-9680

Village of Volo Building Permit Application

500 S. Fish Lake Road, Volo, IL 60073